Small details that make big differences

• 期刊名称Journal of Service Management
• 作者Bo Edvardsson and Professor Philipp, Professor; N. Bolton, Ruth; Gustafsson, Anders; McColl-Kennedy, Janet; J. Sirianni, Nancy; K. Tse, David
• 卷第25卷
• 期第2期
• 印刷ISSN1757-5818
• 文件大小343.00KB
• 发表时间2014-04-14
• DOI10.1108/josm-01-2014-0034
• 页码253-274