Applying performance measurement in service operations: analysis of contextual differences
- 期刊名称International Journal of Business Performance Management
- 作者Jääskeläinen, Aki; Laihonen, Harri
- 卷第15卷
- 期第3期
- 印刷ISSN1368-4892
- 电子ISSN1741-5039
- 文件大小261.41KB
- 发表时间2014
- DOI10.1504/IJBPM.2014.063024
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