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Personal, Cognitive, and Emotive Antecedents of Consumers' Choices Regarding Complaint Messages

Personal, Cognitive, and Emotive Antecedents of Consumers' Choices Regarding Complaint Messages

S. Bolkan; A. K. Goodboy

作者S. Bolkan; A. K. Goodboy
文件大小156.61KB
发表时间2015
DOI10.1080/10570314.2015.1066029

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