The drivers of customer satisfaction for academic library services: managerial hints from an empirical study on two Italian university libraries using the Kano model
- 期刊名称International Journal of Management in Education
- 作者Dominici, Gandolfo; Palumbo, Federica; Basile, Gianpaolo
- 卷第9卷
- 期第3期
- 印刷ISSN1750-385X
- 电子ISSN1750-3868
- 文件大小274.56KB
- 发表时间2015
- DOI10.1504/ijmie.2015.070122
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