[Communications in Computer and Information Science] Software Process Improvement and Capability Determination Volume 609 || A Simulation and Gamification Approach for IT Service Management Improvement
Clarke, Paul M.; O'Connor, Rory V.; Rout, Terry; Dorling, Alec
- 作者Clarke, Paul M.; O'Connor, Rory V.; Rout, Terry; Dorling, Alec
- 文件大小285.92KB
- 发表时间2016
- DOI10.1007/978-3-319-38980-6_7
- 页码84-97