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Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector

Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector

Ozkan-Tektas, Oznur; Basgoze, Pinar

期刊名称European Management Journal
作者Ozkan-Tektas, Oznur; Basgoze, Pinar
印刷ISSN0263-2373
文件大小410.71KB
发表时间2016-7
DOI10.1016/j.emj.2016.06.010

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