An Investigation into the Impact of Service Quality, Frequent Flier Programs and Safety Perception on Satisfaction and Customer Loyalty in the Airline Industry in Southern Africa
- 期刊名称South East European Journal of Economics and Business
- 作者Sandada, Maxwell; Matibiri, Bright
- 卷第11卷
- 期第1期
- 电子ISSN2233-1999
- 文件大小271.87KB
- 发表时间2016-01-1
- DOI10.1515/jeb-2016-0006
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