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“If It’s Easy to Read, It’s Easy to Claim”—The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour

“If It’s Easy to Read, It’s Easy to Claim”—The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour

Van Boom, Willem H.; Desmet, Pieter; Van Dam, Mark

期刊名称Journal of Consumer Policy
作者Van Boom, Willem H.; Desmet, Pieter; Van Dam, Mark
卷第39卷
期第2期
印刷ISSN0168-7034
电子ISSN1573-0700
文件大小327.58KB
发表时间2016-6
DOI10.1007/s10603-016-9317-9
页码187-197

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