Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry
- 期刊名称Cornell Hospitality Quarterly
- 作者Radojevic, Tijana; Stanisic, Nemanja; Stanic, Nenad
- 卷第58卷
- 期第2期
- 印刷ISSN1938-9655
- 电子ISSN1938-9663
- 文件大小594.28KB
- 发表时间2017-05
- DOI10.1177/1938965516686114
- 页码134-164
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