Regional Conference on Science, Technology and Social Sciences (RCSTSS 2016) || Benchmarking Service Quality in Retail Store Using DEA

• 作者Yacob, Nor Azizah; Mohd Noor, Nur Asmaliza; Mohd Yunus, Nor Yuziah; Lob Yussof, Rahmah; Zakaria, Shaikh Abdul Karim Yamani
• 文件大小218.29KB
• 发表时间2018
• DOI10.1007/978-981-13-0074-5_84
• 页码859-869