Leveraging human touch in service interactions: lessons from hospitality
- 期刊名称Journal of Service Management
- 作者Solnet, David; Subramony, Mahesh; Ford, Robert C.; Golubovskaya, Maria; Kang, Hee Jung (Annette); Hancer, Murat
- 印刷ISSN1757-5818
- 文件大小264.35KB
- 发表时间2019-06-03
- DOI10.1108/josm-12-2018-0380
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