![The drivers of customer satisfaction for academic library services: managerial hints from an empirical study on two Italian university libraries using the Kano model]()
The drivers of customer satisfaction for academic library services: managerial hints from an empirical study on two Italian university libraries using the Kano modelDominici, Gandolfo; Palumbo, Federica; Basile, Gianpaolo · International Journal of Management in Education · 2015