海量图书期刊资源,随时随地畅享阅读乐趣
Cultural Influences on Service Quality ExpectationsDonthu, N. · Journal of Service Research · 1998
Postswitching Negative Word of MouthWangenheim, F. v. · Journal of Service Research · 2005
The Volunteer Satisfaction IndexGalindo-Kuhn, Roseanna; Guzley, Ruth M. · Journal of Social Service Research · 2002
Measuring Internal Market OrientationLings, I. N. · Journal of Service Research · 2005
Customer Satisfaction and Word of MouthAnderson, E. W. · Journal of Service Research · 1998
Service Customization Through Employee AdaptivenessGwinner, K. P. · Journal of Service Research · 2005
Book ReviewsBrieland, Donald; Sherraden, Michael W.; Yelaja, Shankar A.; Pope, Carl E.; Features Submission, Haworth Continuing · Journal of Social Service Research · 1980
BOOK REVIEWJournal of Social Service Research · 2006