海量图书期刊资源,随时随地畅享阅读乐趣
Determinants of new product performanceStorey, Chris D.; Easingwood, Christopher J. · International Journal of Service Industry Management · 1996
Research themes, concepts and relationshipsPilkington, Alan; Chai, Kah‐Hin · International Journal of Service Industry Management · 2008
Halo in customer satisfaction measuresWirtz, Jochen · International Journal of Service Industry Management · 2003
Service innovation in manufacturingVerma, Rohit; Ettlie, John E.; Rosenthal, Stephen R. · Journal of Service Management · 2012
What about interaction?Fyrberg, Anna; Jüriado, Rein · Journal of Service Management · 2009
Customer loyalty and complex servicesWallin Andreassen, Tor; Lindestad, Bodil · International Journal of Service Industry Management · 1998
Maintenance of machineryKumar, Rajesh; Markeset, Tore; Kumar, Uday · International Journal of Service Industry Management · 2004
Measuring Productivity in ServicesMcLaughlin, Curtis P.; Coffey, Sydney · International Journal of Service Industry Management · 1990