![Service Quality, Customer Satisfaction and Behavioural Intentions of Australian Aquatic Centre Customers, 1999–2001]()
Service Quality, Customer Satisfaction and Behavioural Intentions of Australian Aquatic Centre Customers, 1999–2001Howat, Gary; Crilley, Gary; Mikilewicz, Susan; Edgecombe, Scott; March, Heather; Murray, Duncan; Bell, Barry · Annals of Leisure Research · 2002