Influencing citizen behavior: Experiences from multichannel marketing pilot projectsLidwien van de Wijngaert; Willem Pieterson; Marije L. Teerling · 2011

Multichannel marketing: An experiment on guiding citizens to the electronic channelsMarije L. Teerling; Willem Pieterson · 2010

Facts and feelings: The role of rational and irrational factors in citizens' channel choicesEbbers, Wolfgang E.; Jansen, Marloes G.M.; Pieterson, Willem J.; van de Wijngaert, Lidwien A.L. · Government Information Quarterly · 2016

In search of information: Investigating source and channel choices in business-to-government service interactionsvan den Boer, Yvon; Arendsen, Rex; Pieterson, Willem · Government Information Quarterly · 2016

Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sectorWillem Pieterson; Wolfgang Ebbers; Jan van Dijk · 2007

Towards a model of source and channel choices in business-to-government service interactions: A structural equation modeling approachvan den Boer, Yvon; Pieterson, Willem; Arendsen, Rex; van Dijk, Jan · Government Information Quarterly · 2017

Digital Government WorldwideMelitski, James; Holzer, Marc; Kim, Seang-Tae; Kim, Chan-Gun; Rho, Seung-Yong · International Journal of Electronic Government Research · 2005

Electronic Government Services AdoptionMensah, Isaac Kofi; Mi, Jianing · International Journal of Electronic Government Research · 2017

Are You Being Served?Millard, Jeremy · International Journal of Electronic Government Research · 2011

Citizens to NetizensAlport, Kate; Macintyre, Clement · International Journal of Electronic Government Research · 2007

Cloud Computing in eGovernmentDermentzi, Eleni; Tambouris, Efthimios; Tarabanis, Konstantinos · International Journal of Electronic Government Research · 2016

Electronic Transformation of Local GovernmentStamati, Teta; Martakos, Drakoulis · International Journal of Electronic Government Research · 2011

E-Government UtilizationCarter, Lemuria; Schaupp, Ludwig Christian; Hobbs, Jeffrey; Campbell, Ronald · International Journal of Electronic Government Research · 2012

Rethinking E-Government AdoptionPersaud, Ajax; Persaud, Priya · International Journal of Electronic Government Research · 2013