[Lecture Notes in Business Information Processing] Perspectives in Business Informatics Research Volume 330 (17th International Conference, BIR 2018, Stockholm, Sweden, September 24-26, 2018, Proceedings) || Utilizing Customer Feedback for Business Process Performance Analysis
- 作者Zdravkovic, Jelena; Grabis, Jānis; Nurcan, Selmin; Stirna, Janis
- 文件大小346.53KB
- 发表时间2018
- DOI10.1007/978-3-319-99951-7_16
- 页码235-249
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