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Customer satisfaction underappreciation: The relation of customer satisfaction to CEO compensationHuang, Ming-Hui; Trusov, Michael · International Journal of Research in Marketing · 2019
Does advertising exposure prior to customer satisfaction survey enhance customer satisfaction ratings?Lee, Eun Young; Park, Chan Su · Marketing Letters · 2015
Developing an index for online customer satisfaction: Adaptation of American Customer Satisfaction IndexS.-H. Hsu · 2008
Customer Satisfaction of Policing the Jamaican Society: Using SERVQUAL to Evaluate Customer SatisfactionBourne, Paul Andrew · Journal of Healthcare Communications · 2016
The Financial Markets and Customer Satisfaction: Reexamining Possible Financial Market Mispricing of Customer SatisfactionJacobson, Robert; Mizik, Natalie · Marketing Science · 2009
Customer satisfaction in gourmet food trucks: Exploring attributes and their relationship with customer satisfactionMcNeil, Paige; Young, Cheri A. · Journal of Foodservice Business Research · 2019
Drivers of Service Satisfaction: Linking Customer Satisfaction to the Service Concept and Customer CharacteristicsAnderson, S.; Pearo, L. K.; Widener, S. K. · Journal of Service Research · 2008
Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI)Sun, Kyung-A; Kim, Dae-Young · International Journal of Hospitality Management · 2013
Preparing for quality initiativesFlott, Leslie W · Metal Finishing · 2001
Quality controlFlott, Leslie W · Metal Finishing · 1997
Investigating variationFlott, Leslie W · Metal Finishing · 2001
The education of Festus Sadsack, or is this quality control or statistics?Flott, Leslie W · Metal Finishing · 2001
Sulfamate nickel plating processesMetal Finishing · 1997
Electroless nickel plating solutionsMetal Finishing · 2004
Electroless nickel platingMetal Finishing · 2000
Anodizing of aluminumGrubbs, Charles A. · Metal Finishing · 2007
Aqueous acrylic epoxy microgelsMetal Finishing · 1997
Ultrasonic parts cleanerMetal Finishing · 2001
Plastic media blastingNudelman, Alan K.; Abbott, Kenneth · Metal Finishing · 2000
Noncyanide copper-zinc electroplating bathMetal Finishing · 1997