ACADEMIC ATTRIBUTIONAL STYLE, SELF-EFFICACY AND GENDER: A CROSS-CULTURAL COMPARISONCamgoz, Selin Metin; Tektas, Oznur Ozkan; Metin, Irem · Social Behavior and Personality: an international journal · 2008

Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sectorOzkan-Tektas, Oznur; Basgoze, Pinar · European Management Journal · 2016

Investigating a revised service transition conceptBenedettini, Ornella; Neely, Andy · Service Business · 2018

Information richness on service business websitesPatrakosol, Buraj; Lee, Sang M. · Service Business · 2013

Restaurant franchising and top management teamMoon, Joonho; Sharma, Amit; Lee, Won Seok · Service Business · 2017

Creating a commercially compelling smart service encounterHuang, Tseng-Lung · Service Business · 2017

Dysfunctional customer behavior: conceptualization and empirical validationKang, Minjeong; Gong, Taeshik · Service Business · 2019

The impact of Enterprise 2.0 in organizationsTrimi, Silvana; Galanxhi, Holta · Service Business · 2014

Innovation and service-dominant logicHuarng, Kun-Huang; Cervera, Amparo; Mas-Verdu, Francisco · Service Business · 2018

Open innovation and growth in IT sectorAsikainen, Anna-Leena; Mangiarotti, Giovanni · Service Business · 2017