Benchmarking the quality of hotel services: managerial perspectives
- 期刊名称International Journal of Quality & Reliability Management
- 作者Min, Hokey; Min, Hyesung
- 卷第14卷
- 期第6期
- 印刷ISSN0265-671X
- 文件大小190.80KB
- 发表时间1997-08
- DOI10.1108/02656719710186209
- 页码582-597
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