Editorial
- 期刊名称Journal of Hospitality and Tourism Insights
- 作者Okumus, Fevzi; Van Niekerk, Mathilda
- 卷第1卷
- 期第1期
- 印刷ISSN2514-9792
- 文件大小140.06KB
- 发表时间2018-02-12
- DOI10.1108/JHTI-02-2018-018
- 页码2-3
The effects of service failures and recovery on customer loyalty in e‐servicesSousa, Rui; Voss, Christopher A. · International Journal of Operations & Production Management · 2009
The Effects of Severity of Failure and Customer Loyalty on Service Recovery StrategiesChristopher W. Craighead; Kirk R. Karwan; Janis L. Miller · 2004
Do ongoing relationships buffer the effects of service recovery on customers' trust and loyalty?Pizzutti dos Santos, Cristiane; Basso, Kenny · International Journal of Bank Marketing · 2012
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouthChoi, Beomjoon; Choi, Beom-Jin · European Journal of Marketing · 2014
Investigating the Effect of Service Quality on Customer Loyalty in the Hotel Industry: The Mediating Role of Customer Satisfaction and the Moderating Roles of Service Recovery and Perceived ValueKuo, Nien-Te; Chang, Kuo-Chien; Cheng, Yi-Sung; Lai, Chia-Hui · Journal of China Tourism Research · 2013
Effects of total quality management in local authoritiesPsomas, Evangelos; Vouzas, Fotis; Bouranta, Nancy; Tasiou, Mary · International Journal of Quality and Service Sciences · 2017
Cost of quality measurement in food manufacturing companies. The Greek casePsomas, Evangelos; Dimitrantzou, Christina; Vouzas, Fotis; Bouranta, Nancy; Huaccho Huatuco, LuisaDelfa · International Journal of Productivity and Performance Management · 2018
Measuring and managing brand equityMartensen, Anne; Grønholdt, Lars · International Journal of Quality and Service Sciences · 2010
Service productivity, quality and innovationParasuraman, A. · International Journal of Quality and Service Sciences · 2010
Understanding professional service deliveryWalsh, Kate; Gordon, Judith R. · International Journal of Quality and Service Sciences · 2010
Continuous improvement put into practiceSwartling, Dag; Olausson, Daniel · International Journal of Quality and Service Sciences · 2011
Organizational learnability and innovabilityMi Dahlgaard‐Park, Su; Dahlgaard, Jens J. · International Journal of Quality and Service Sciences · 2010
Quality through accreditationLagrosen, Stefan Olof; Dahlgaard-Park, Su Mi; Dahlgaard-Park, Su Mi · International Journal of Quality and Service Sciences · 2017
Creating value in multiple cooperative relationshipsIppolito, Adelaide · International Journal of Quality and Service Sciences · 2009
Rethinking “quality” by classic grounded theoryChristiansen, Ólavur · International Journal of Quality and Service Sciences · 2011