Women in organization developmentWaclawski, Janine; Church, Allan H.; Warner Burke, W. · Journal of Organizational Change Management · 1995

The dynamics of midstream consulting.Burke, W. Warner; Javitch, Miriam; Waclawski, Janine; Church, Allan H. · Consulting Psychology Journal: Practice and Research · 1997

Influence behaviors and managerial effectiveness in lateral relationsAllan H. Church; Janine Waclawski · 1999

Understanding the management of changeSiegal, Wes; Church, Allan H.; Javitch, Miriam; Waclawski, Janine; Burd, Steffani; Bazigos, Michael; Yang, Ta‐Fu; Anderson‐Rudolph, Kate; Warner Burke, W. · Journal of Organizational Change Management · 1996

What Do OD Practitioners Know About Managing Change?Warner Burke, W.; Church, Allan H.; Waclawski, Janine · Leadership & Organization Development Journal · 1993

Large-scale organizational change and performance: An empirical examinationJanine Waclawski · 2002

The Impact of Leadership Style on Global Management PracticesAllan H. Church; Janine Waclawski · 1999

Service excellence in electronic channelsZeithaml, Valarie A. · Managing Service Quality: An International Journal · 2002

The new competitive edgeCentre Europe, Management · Managing Service Quality: An International Journal · 1991

Classification of quality attributesWitell, Lars; Löfgren, Martin · Managing Service Quality: An International Journal · 2007

Handling customer complaints effectivelyGruber, Thorsten; Szmigin, Isabelle; Voss, Roediger · Managing Service Quality: An International Journal · 2009

Online complainingAndreassen, Tor W.; Streukens, Sandra · Managing Service Quality: An International Journal · 2013

The quality approachTattersley, P. · Managing Service Quality: An International Journal · 1991

Recovery from Customer Service ShortfallsBailey, Diane · Managing Service Quality: An International Journal · 1994

Services offshoringThelen, Shawn T.; Honeycutt, Earl D.; Murphy, Thomas P. · Managing Service Quality: An International Journal · 2010