Retention in publicly funded methadone maintenance treatment in two western states
- 作者Dennis Deck; Matthew J. Carlson
- 卷第32卷
- 期第1期
- 印刷ISSN1094-3412
- 电子ISSN1556-3308
- 文件大小1320.78KB
- 发表时间2005-0103
- DOI10.1007/bf02287327
- 页码43-60
Complaining customers, service recovery and continuous improvementEccles, Gavin; Durand, Philip · Managing Service Quality: An International Journal · 1998
Improving service quality: lessons and practice from the hotel sectorEccles, Gavin; Durand, Philip · Managing Service Quality: An International Journal · 1997
Service excellence in electronic channelsZeithaml, Valarie A. · Managing Service Quality: An International Journal · 2002
The new competitive edgeCentre Europe, Management · Managing Service Quality: An International Journal · 1991
Classification of quality attributesWitell, Lars; Löfgren, Martin · Managing Service Quality: An International Journal · 2007
Handling customer complaints effectivelyGruber, Thorsten; Szmigin, Isabelle; Voss, Roediger · Managing Service Quality: An International Journal · 2009
Online complainingAndreassen, Tor W.; Streukens, Sandra · Managing Service Quality: An International Journal · 2013
The quality approachTattersley, P. · Managing Service Quality: An International Journal · 1991
Recovery from Customer Service ShortfallsBailey, Diane · Managing Service Quality: An International Journal · 1994
Services offshoringThelen, Shawn T.; Honeycutt, Earl D.; Murphy, Thomas P. · Managing Service Quality: An International Journal · 2010