海量图书期刊资源,随时随地畅享阅读乐趣
Dynamic benchmarking of hotel service qualityMin, Hokey; Min, Hyesung; Chung, Kyooyup · Journal of Services Marketing · 2002
Benchmarking the quality of hotel services: managerial perspectivesMin, Hokey; Min, Hyesung · International Journal of Quality & Reliability Management · 1997
Cross‐cultural competitive benchmarking of fast‐food restaurant servicesMin, Hokey; Min, Hyesung · Benchmarking: An International Journal · 2013
A data envelopment analysis on assessing the competitiveness of Korean hotelsMin, Hokey; Min, Hyesung; Joo, Seong Jong · The Service Industries Journal · 2009
A data mining approach to developing the profiles of hotel customersMin, Hokey; Min, Hyesung; Emam, Ahmed · International Journal of Contemporary Hospitality Management · 2002
Benchmarking the service quality of fast‐food restaurant franchises in the USAMin, Hokey; Min, Hyesung · Benchmarking: An International Journal · 2011
The Comparative Evaluation of Hotel Service Quality from a Managerial PerspectiveMin, Hokey; Min, Hyesung · Journal of Hospitality & Leisure Marketing · 2006
Evaluating the financial performances of Korean luxury hotels using data envelopment analysisMin, Hokey; Min, Hyesung; Joo, Seong Jong; Kim, Joungman · The Service Industries Journal · 2009
Service personalization and loyaltyBall, Dwayne; Coelho, Pedro S.; Vilares, Manuel J. · Journal of Services Marketing · 2006
New service development: a network perspectiveSyson, Fiona; Perks, Helen · Journal of Services Marketing · 2004
Religion and MarketingCutler, Bob D · Journal of Professional Services Marketing · 1992
Internal MarketingGreene, Walter E.; Walls, Gary D.; Schrest, Larry J. · Journal of Services Marketing · 1994
An approach to branding servicesMoorthi, Y.L.R. · Journal of Services Marketing · 2002
Convenience in Services MarketingBrown, Lew G. · Journal of Services Marketing · 1990
Managing Word of Mouth CommunicationsHaywood, K. Michael · Journal of Services Marketing · 1989
Pricing practices of service organizationsAvlonitis, George J.; Indounas, Kostis A. · Journal of Services Marketing · 2006