Consequences of customer powerlessness: Secondary control
- 作者Matthew Bunker; A. Dwayne Ball
- 卷第8卷
- 期第5期
- 印刷ISSN1472-0817
- 电子ISSN1479-1838
- 文件大小162.52KB
- 发表时间2009
- DOI10.1002/cb.287
- 页码268-283
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